Asendus Innovations LLP

Effective Date: 09th April 2025
Website: www.asendusinnovations.com
Registered Office: Hyderabad, Telangana, India

1. Introduction

At Asendus Innovations LLP (“we”, “us”, “our”), we are committed to protecting your privacy. As a digital transformation partner offering ERP consulting, customized business solutions, and enterprise-grade application development, we collect and process your information with care, transparency, and full compliance with Indian laws.

This Privacy Policy explains how we handle your data through our website, client interactions, digital platforms, and project engagements, in accordance with the Information Technology Act, 2000, IT Rules 2011, and best practices under the Digital Personal Data Protection (DPDP) Act, 2023.

2. Applicability

This policy applies to:

• Visitors to our website

• Clients engaging with us for ERP consulting, implementation, or application development

• Representatives of partner organizations and vendors

• Job applicants and newsletter subscribers

3. Information We Collect

We may collect the following categories of data:

A. Personal Information

• Full name, job title, email ID, phone number

• Company name, industry, and business needs

• Meeting notes, communication history, or demo participation

• IP address, device/browser information (if visiting website)

B. Business & Project Data

• Process workflows, ERP configurations, and functional requirements

• Documents shared for consulting or project execution

• Application specifications or data shared for development/testing

• Financial data (if invoicing/payment applies)

C. Sensitive Personal Data (only if shared)

• PAN, GSTIN, or other identifiers (for billing or regulatory purposes)

• Employee data (if part of ERP customization/testing)

Note: We do not request or store card or bank information directly. All payments, if any, are processed through secure third-party gateways.

4. Purpose of Data Collection

We collect data to:

• Understand your business needs and provide tailored DX solutions

• Respond to inquiries, schedule consultations, and prepare proposals

• Develop, test, and implement customized ERP/applications

• Deliver support, training, or updates related to your projects

• Maintain business records and meet legal obligations

5. Lawful Basis of Processing

We process data based on:

• Contractual necessity (e.g., consulting agreements or NDAs)

• Legitimate interest (e.g., providing insights, following up on services)

• Legal obligations (e.g., invoicing, taxation)

• Consent (for newsletters, case studies, or marketing)

6. Data Sharing

We do not sell or rent your data.

We may share your data with:

• Internal project teams and domain experts (under confidentiality)

• Technology partners or subcontractors working on your project (with consent or NDA)

• Legal or regulatory authorities if required under law

• Cloud providers or secure service platforms (e.g., email, document storage)

All vendors are required to maintain strict confidentiality and security.

7. Cookies and Tracking

Our website may use cookies to:

• Analyze user engagement and improve content

• Remember form inputs or preferences

• Track traffic sources via Google Analytics or similar tools

You can manage cookie preferences through your browser settings.

8. Data Security

We implement reasonable security practices under Indian IT Rules 2011:

• Secure document sharing and storage

• Role-based access and audit logs

• Non-disclosure agreements with all team members and vendors

• Encryption and password protection for sensitive project files

9. Data Retention

We retain:

• Project-related data for the duration of the engagement + 12 months

• Billing or regulatory data as per legal requirements

• Contact information for follow-ups or future engagements (unless opted out)

Data can be returned or deleted upon written request after project closure.

10. Your Rights

Under Indian privacy law, you may:

• Access or correct your personal data

• Withdraw consent for communications

• Request deletion of your data (subject to compliance obligations)

Write to us at [sandilya@asendusinnovations.com] for any requests.

11. Children’s Data

Our services are intended for professionals and businesses only. We do not knowingly collect data from children under 18.

12. Data Transfer

We may process or store data on secure servers in India or abroad (e.g., cloud). We ensure adequate safeguards are in place and follow cross-border transfer norms under Indian law.

13. Policy Updates

We may update this policy periodically. Changes will be posted on our website with an updated effective date.

14. Contact / Grievance Officer

In accordance with Rule 5(9) of the IT Rules 2011 and DPDP Act 2023:

Grievance Officer / Data Protection Officer (DPO):
Name: Sandilya Garimella
Email: [email protected]

We will acknowledge your complaint within 36 hours and resolve it within 30 days.